Client Success Coordinator

October 11

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TechnologyAdvice

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Software Reviews • Demand Generation • Online Marketing • Content Syndication • B2B Lead Generation

201 - 500

Description

•The opportunity •Our client success team focuses on the happiness of our clients. Each Client Success Coordinator is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product. It’s their job to take what’s been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Coordinator is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.

Requirements

•Experience maintaining regular client communication through digital channels such as Slack, email, and Zoom •Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients •Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations •Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate •Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery •Creative problem-solver with strong analytical and critical thinking skills •Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Benefits

•Flexible schedule with remote, hybrid and on-site options •Comprehensive medical, dental and vision insurance •401K with company matching •Flexible paid time off •Paid maternity and paternity leave •Pet insurance for your furry family members and co-workers •Wellness perks that include the Headspace App and monthly fitness reimbursements •Ongoing career development opportunities, mentorship program, bucket list benefit, and more •In-office snacks, beverages, catered meals, and even some ping pong