Customer Success Manager
October 9
Description
• Stay Ai is powered by savvy DTC industry veterans • We have amazing investors • We are not afraid of challenging work • The Customer Success Manager will provide an exceptional onboarding experience to our customers • We strive to consistently meet and exceed customer expectations during onboarding
Requirements
• 3+ years of experience in customer success, ideally in a SaaS environment • Experience working within digital marketing and preferably within the Shopify ecosystem • Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work • Effective collaboration skills as this role works with other teams including Sales, Operations, Product, and Customer Success • Ability to research, analyze and provide solutions to newly identified issues • Excellent communication skills via phone, video conference and email • Curious and eager to learn • You are adaptable to change and have comfort with ambiguity at an early stage startup
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