Customer Success Manager, Ecosystem

5 days ago

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Description

• Drive Customer Success outcomes by owning, managing and growing our accounts. • Develop executive-level understanding of RWD industry and accounts through consultative thought partnership and strategic business reviews. • In partnership with sales, support and identify growth opportunities across your portfolio. • Maintain and improve high customer renewal rates and reduce churn across a portfolio of clients. • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. • Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing to develop programs and solutions that establish, expand, and deepen customer relationships. • Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years. • Help create a company-wide culture of customer-centricity.

Requirements

• Minimum 5 years experience in strategic, healthcare customer-facing role. • Strong focus on learning and understanding the goals and strategies of our customers. • Ability to manage and influence through persuasion, negotiation, and consensus building. • Entrepreneurial, self-sufficient, and self-driven approach. • Comfortable making decisions under uncertainty. • Thorough with attention to detail and a bias towards action. • Strong empathy for customers and passion to achieve revenue expansion & growth. • Analytical and process-oriented mindset. • Strong understanding of value drivers in recurring revenue business models. • Robust project management and client management skills. • Enthusiastic and creative with the ability to inspire others. • Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships. • Passionate about building a business that transforms the healthcare industry. • Experience with sales and post-sales (ideal, but not required).

Benefits

• Equal Employment Opportunity employer. • Commitment to building a diverse team. • Focus on creating a culture of customer-centricity.