Customer Success Manager

5 days ago

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Enumerate

WebsiteLinkedInAll Job Openings

condo • hoa • accounting • software • management

51 - 200 employees

Founded 1993

🤝 B2B

🏠 Real Estate

☁️ SaaS

💰 Private Equity Round on 2021-06

Description

• Customer Success Manager prioritizes building positive relationships with customers • Helping customers gain access to resources and tools to use Enumerate products successfully • Resolving customer queries, recommending solutions, and using excellent communication skills to earn clients’ trust

Requirements

• Deep understanding of SaaS products, with proficiency in Microsoft Office • Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar) • Proven ability to grow accounts, win back customers and negotiate with key stakeholders • Independent problem-solver • Excellent listening, negotiation, and presentation abilities • Strong verbal and written communication skills • Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment

Benefits

• Competitive salaries • Medical (including a $0 option for employees) • Dental • Vision • Life and disability coverage • Paid vacation • Paid holidays • Tuition reimbursement • $1,000 employee referral program • 401(k) plan • Fun in-person perks like pet-friendly offices, paid food trucks and company outings