Customer Success Specialist - Enterprise

18 hours ago

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• Manage a portfolio of Enterprise customers • Serve as primary contact for customers • Help customers achieve strategic goals • Build strong relationships and create Success Plans • Provide training and work cross-functionally • Regular reporting on KPIs and develop business cases • Uncover expansion opportunities and collaborate with Account Executives

Requirements

• Experience in managing Enterprise customers • Experience working in SAAS • 3-5 years experience in managing Enterprise customers (preferred) • Familiarity with Zendesk CRM Tech Stack (preferred) • Salesforce CRM (preferred) • Ticket management, ideally in Jira (preferred) • Slack (preferred) • G-Suite (preferred)

Benefits

• Bonus, benefits, or related incentives