Customer Success Manager

April 6

Apply Now

Receive Emails with Similar Jobs

Elite Technology

WebsiteLinkedInAll Job Openings

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

software • legal • practice management • financial management • professional services firms

501 - 1000 employees

☁️ SaaS

🤝 B2B

📋 Description

• The Customer Success Manager at Elite is a high-impact role focused on the management of customer relationships and working with customer firms to fully realize the value of Elite products and services. • This position requires a high level of performance in customer success and SaaS environments, and the ability to understand, communicate, and problem-solve complex software. • Elite CSMs work across multiple teams within Elite, regularly liaising with Sales, Services, Marketing, Product, and Support to help customers be successful. • Elite CSMs become subject matter experts on Elite products and the legal software landscape, with the ability to provide advice and guidance to customer firms. • The development of long-lasting customer relationships is core to the role as CSMs are expected to drive product adoption, retention, and expansion throughout the customer lifecycle.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors. • Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders, ideally within enterprise organizations or high-growth tech companies. • Experience in delivering advanced customer education and enablement programs, including onboarding, ongoing training, and the fostering of deeper product adoption and usage. • Understanding of customer success metrics and the ability to leverage data to inform strategy, optimize customer engagement, and achieve business outcomes, such as retention, expansion, and upsell. • Demonstrated expertise in risk management, implementing proactive strategies to mitigate churn, and successfully turning around at-risk accounts. • Strong cross-functional collaboration skills, with a history of working closely with Sales, Product, Engineering, and Support teams to align customer success strategies with broader organizational goals. • Experience influencing C-suite executives and key decision-makers to achieve account expansion and strategic partnership goals. • Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools to manage account health, performance, and engagement efforts at scale. • Up to 25% travel • Experience managing global accounts across various time zones, industries, and customer segments. • Expertise in building scalable, repeatable processes for customer success teams to drive consistency in performance across regions or segments.

🏖️ Benefits

• Competitive Compensation Package ($100,000 - $128,000 base salary + variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives