Elite is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Our solutions lie at the heart of a large proportion of the world’s largest, most successful and innovative law firms. In fact, three-quarters of the Am Law 200 and four-fifths of the Global 200 rely on at least one Elite solution to help drive their firms’ business operations into the future. As more firms make cloud solutions a core part of their technology strategies for the future, Elite is leading the way in supporting customers as they move their financial and operational systems into the cloud. To date, Elite has supported more than 400 firms around the world in their move to 3E in the cloud.

Elite Technology

Account Manager

Manage client relationships and drive IT solutions for law firms transitioning to cloud.

• As a Key Account Manager at Elite, you will manage client relationships and provide strategic guidance.
• Drive transformation of clients' IT landscapes from on-premises to cloud-based architectures.

Key Account Manager

IT Support

• Pull service request tickets from phone queue and online customer portal. Intake and document concisely the challenge, expectations of resolution, steps to reproduce and necessary logs, attachments
• Use case management system to correctly record all information regarding challenge
• Use remote access utilities and other resources to replicate customer challenge
• Leverage internal knowledge base resources, peer knowledge and documentation for known solutions
• Isolate causes and take restorative actions while minimizing disruption to the customer’s business operation
• Provide timely and effective status updates throughout the life of the service request until resolution
• Communicate and recommend complex business processes, procedures and diverse information to resolve customer issues and potential future preventative actions
• Maintain appropriate dashboard management which includes volume of active service requests and appropriate aging specifications of open service requests
• Provide a high level of soft skills in communication with customers and internal peers. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.
• Collaborate and Interact with team, department and interdepartmental peers to resolve customer issues effectively and timely. Participate in team and escalation meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others
• Acquire and maintain expertise of Elite’s software product and application suites and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally. Complete application bootcamps and continuing education as necessary. Develop and 
demonstrate SQL skills to a proficient level for the role
• Acquire new skills – continue to gain technical knowledge of how Elites’ software products work in Cloud based and hybrid environments while becoming familiar with tools that allow for proactive monitoring of hosted environments
• Flexibility – remain flexible to accommodate for an ever-changing landscape of Elite hosted software
• Help clients use software to adhere to accounting best practices including month end and year end balancing
• Remote troubleshooting and complex financial data mining on client systems through extensive use of SQL Management Studio, backend logs, front end testing, research and liaising with development teams

Application Support Analyst

• At Elite, the Vice President of Global Partnerships plays a pivotal leadership role, driving strategic initiatives that propel the partner ecosystem forward
• Responsible for driving the revenue strategy and go-to-market program for value-added partners globally
• Partner closely with sales and product leadership to create a strategy that expands Elite’s platform vision and drives incremental ARR

Vice President of Global Partnerships

• Pull service request tickets from phone queue and online customer portal. Intake and document concisely the challenge, expectations of resolution, steps to reproduce and necessary logs, attachments
• Use case management system to correctly record all information regarding challenge
• Use remote access utilities and other resources to replicate customer challenge
• Leverage internal knowledge base resources, peer knowledge and documentation for known solutions
• Isolate causes and take restorative actions while minimizing disruption to the customer’s business operation
• Provide timely and effective status updates throughout the life of the service request until resolution
• Communicate and recommend complex business processes, procedures and diverse information to resolve customer issues and potential future preventative actions
• Maintain appropriate dashboard management which includes volume of active service requests and appropriate aging specifications of open service requests
• Provide a high level of soft skills in communication with customers and internal peers. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions
• Collaborate and Interact with team, department and interdepartmental peers to resolve customer issues effectively and timely. Participate in team and escalation meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others
• Acquire and maintain expertise of Elite’s software product and application suites and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally. Complete application bootcamps and continuing education as necessary. Develop and demonstrate SQL skills to a proficient level for the role
• Acquire new skills – continue to gain technical knowledge of how Elites’ software products work in Cloud based and hybrid environments while becoming familiar with tools that allow for proactive monitoring of hosted environments
• Flexibility – remain flexible to accommodate for an ever-changing landscape of Elite hosted software
• Help clients use software to adhere to accounting best practices including month end and year end balancing
• Remote troubleshooting and complex financial data mining on client systems through extensive use of SQL Management Studio, backend logs, front end testing, research and liaising with development teams
• As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
• We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Remote Jobs at Elite Technology

Elite Technology

Key Account Manager

Elite Technology

Application Support Analyst

Elite Technology

Vice President of Global Partnerships

Elite Technology

Application Support Analyst, 3E

Elite Technology