Elite Technology
Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.
software • legal • practice management • financial management • professional services firms
Application Support Analyst
4 days ago
Elite Technology
Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.
software • legal • practice management • financial management • professional services firms
📋 Description
• Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. • The Application Support Analyst is the primary service contact assisting customers to effectively utilize Elite 3E software to meet their firm’s business objectives. • The role is to provide Application Support for Elite’s 3E product in a non-call center type of project-based environment focusing on accounting. • This position will support EMEA Business Hours - which would be a 9-hour shift between 9:00AM and 6:00PM UK time, covering a 5-day working week including one Saturday or Sunday. • The role may be cross trained or involved in other product offerings over time.
🎯 Requirements
• Must have billing and/or SQL experience • Bachelor’s degree or equivalent experience in IT, Finance Analyst and/or Accounting and Finance • 2+ years technical, financial, accounting and/or customer service experience with financial programs • Thorough understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred • Knowledge in Microsoft SQL Server, MS office, Azure, Azure Monitoring, Smartsheet, IE, Chrome and relational database concepts is a plus • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems • Excellent organizational, time management, written and verbal communication skills. • Ability to efficiently multitask dynamically and prioritize focus correctly • Working knowledge of computer hardware and network operating systems and expertise trouble shooting hardware and software compatibility issues across various configurations is a plus • Prior knowledge/experience in legal finance sector, professional services or similar financial systems environment • Elite software experiences a significant plus • Experience as a technical support engineer, application support analyst or application support engineer for a SaaS (Software as a Service) product or company is preferred
🏖️ Benefits
• Competitive compensation package • Health plan • Retirement savings plan with an employer contribution • Time off • Paid holidays • Wellness initiatives • Rice allowance • Connectivity allowance • Travel insurance
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