Loadsmart
Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.
Logistics • technology • brokerage • machine learning
Customer Support Analyst
March 19
Loadsmart
Loadsmart is a company that specializes in providing advanced freight and logistics solutions. They offer a range of services including managed transportation, freight planning, and execution, as well as multimodal shipping capabilities such as FTL, LTL, PTL, and drayage. Loadsmart leverages technology and artificial intelligence through tools like ShipperGuide TMS and FreightIntel AI to optimize freight operations, reduce costs, and enhance efficiency. Their solutions include a robust Transportation Management System, dock scheduling software, and visibility tools for yards and assets. Loadsmart also offers digital brokerage services and tools to optimize carrier networks and fleet operations. They are committed to transforming logistics through innovative technology and real-time data insights.
Logistics • technology • brokerage • machine learning
📋 Description
• In this role, you will be responsible for Level 1 support, assisting customers across various channels while contributing to process improvement and escalation workflows. • You are highly customer-focused and will ensure that all customer issues are tracked, followed up on, and resolved efficiently
🎯 Requirements
• Providing customer support in a SaaS environment for 2+ years. • Communicating clearly and effectively in both written and spoken English. • Managing and resolving support tickets using Zendesk or similar systems. • Troubleshooting and solving complex customer issues with a methodical approach. • Assessing and prioritizing urgent customer concerns effectively. • Handling difficult conversations with customers while maintaining professionalism. • Quickly learning and mastering new products, configurations, and integrations. • Creating educational content for customer help centers and FAQs. • Building and maintaining an internal knowledge base to support internal teams. • Delivering exceptional customer experiences through proactive support and communication.
🏖️ Benefits
• Competitive base salaries - we believe in rewarding top talent • Loadie Time Off - flexible PTO
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