Service Desk Support Engineer

February 8

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Yempo - Your Employees Offshore

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Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.

Offshoring / Outsourcing • IT Services • Accounting Services • Small Businesses • Enterprise Businesses

201 - 500 employees

🤝 B2B

🎯 Recruitment

👥 HR Tech

📋 Description

• Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication • Undertaking coordinated incident management in liaison with other operational teams • Ownership of technology problems or requests until satisfactory resolved • Working with other Service Desk staff to deliver continual service improvement and ensure business requirements are being met • Participating in the on-call out-of-hours support roster

🎯 Requirements

• At least 2 years’ experience providing Level 1 and Level 2 support to a user base of 250+ end-users, with a strong emphasis on Level 2 experience • High-level support of Microsoft SOE – Windows 7/8/10, Office 2007/2010/2013/365 • Experience with Intune / MDM or other Remote Management Tools like Datto / Connectwise / N-able • Strong background/experience with M365 / Azure AD and Active Directory Administration • Support and troubleshoot issues with technologies: including but not limited to – Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity, Telephony including mobile phones • Thorough knowledge of Desktop, LAN, peripheral device installation and support • Experience managing servers, storage and other IT infrastructure • Experience managing virtualization (VMware, HyperV) • Experience with networking and association infrastructure • Experience with back-up technologies • A good understanding of Service Desk tools and practices • Good understanding of ITIL • The following are highly desirable: o Microsoft Certified, MCSA o ITIL Certified

🏖️ Benefits

• Highly competitive salary – paid weekly! • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year; 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic, bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers