GrowthAssistant
We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.
offshore • talent • Digital Marketing • Growth Marketing • Design Assistant
2 - 10 employees
Tier 2 Technical Support Associate
March 26
GrowthAssistant
We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.
offshore • talent • Digital Marketing • Growth Marketing • Design Assistant
2 - 10 employees
📋 Description
• Setting up and configuring hotels during onboarding • Scheduling and rescheduling customer success touchpoints • Responding to client inquiries across multiple channels • Escalating issues, creating process documentation • Handling outbound communications and performing administrative tasks as needed
🎯 Requirements
• 2+ years experience as T2 technical customer Success Manager / Specialist • 1+ years experience in Salesforce Service Cloud (or similar CX tool) • Strong English verbal and written communication skills and willingness/confidence to embrace outbound calling • Passion for connecting with clients over the phone to address issues • Basic to intermediate Excel / GSheets skills • Demonstrated ability following role-related process docs with little to no error
🏖️ Benefits
• Work from home • PTO (vacation days) • Paid holidays • Health insurance • Training opportunities for upskilling • Mentor programs • Wellness/health initiatives • Milestone recognition and bonus
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