Client Success Manager

4 days ago

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Intelerad Medical Systems

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medical imaging • distributed radiology solutions • distributed architecture & workflow orchestration • radiology • Enterprise Workflow

501 - 1000 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $1.4M Venture Round on 2023-01

Description

• The Client Success Manager is responsible for proactively engaging, nurturing and bringing success to our clients while also keeping Intelerad’s best interests at heart. • The Client Success Manager ensures that our clients achieve their desired outcomes at every stage of their journey and that they realize continued value from our solutions and services. • Funnel customer feedback and recommend the most efficient improvements to Intelerad’s cross-functional teams in order to ensure end-to-end great customer experience. • Work collaboratively in Intelerad to deliver SOWs that will gain more wallet share and increase stickiness within the assigned client book of business. • Generate engagement on our upscale services by promoting training and driving new solution adoption in new client project needs. • Be the client’s voice at Intelerad through a continuous feedback loop process, monitor customer usage data and lead meetings with main stakeholders using your strategic skills for account growth. • Ensure development roadmap is aligned with the clients’ desired outcomes, improve overall client experience and bring value add.

Requirements

• Bachelor’s degree in Business Administration, Computer or a related field or equivalent • 5+ years experience in customer facing roles • 3+ years experience in the field of customer success or the equivalent, in improving customer satisfaction, adoption and loyalty • Proven ability to demonstrate the value of software products and professional services • Ability to build relationships with clients at both the operational and executive levels • Proven experience in team management and ability to demonstrate collaborative leadership • Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset) • Exceptional communication, negotiation, and leadership skills • Ability to communicate and build rapport with internal management and other company personnel • This position requires up to 10% of travel, mainly in North America