Customer Success Manager - SaaS

December 4

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SALUS

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digital forms • management tools • time tracking software • safety software • construction tech

11 - 50 employees

☁️ SaaS

Description

• Take ownership of a portfolio of Salus customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention. • Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and identify growth opportunities within portfolio. • Gain a deep understanding of your customers’ business goals by building trust and creating meaningful relationships among key stakeholders and executives. • Showcase a natural ability to facilitate and lead strategic engagements such as business reviews to ensure customers understand the value SALUS delivers. • Become an expert in our product offerings and stay on top of all new features and releases to maximize customer adoption. • Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability. • Travel to customer sites, participate with Account Executive’s in industry events and meet with revenue team quarterly.

Requirements

• 2+ years of SaaS customer success management with experience focused on SMB and mid-market organizations. • Proven track record of successfully onboarding, training and enabling customers to drive high adoption and to value quickly. • Excellent communicator (both verbal and written) with colleagues, leadership and customers alike. • Excellent organizational skills, self-motivated and proactive in problem-solving. • A tech-savvy agent for change and transformation. • Passionate and ambitious - a natural leader who aspires to be agile and to come forth with recommendations to iterate and drive improvements to the customer experience. • Previous SaaS industry experience in a B2B customer success role or similar (Bonus). • Experience in construction tech (project management, health & safety, or administrative capacity) (Bonus). • First-hand experience working in the construction industry (Bonus). • Ability to read & write Spanish fluently (Bonus).

Benefits

• Competitive compensation and benefits package. • Professional development and career growth opportunities.