Customer Success Manager
November 27
🇨🇦 Canada – Remote
💵 $63k - $72k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Description
• Empower clients by maintaining customer happiness and driving ROI • Align around client’s marketing goals and develop marketing plans • Collaborate cross-functionally to impact ticket revenue and fan engagement • Provide guidance around support tickets and service requests
Requirements
• 1-2 years experience in a Customer Success or Account Manager role • Strong background in digital marketing focused on campaign execution • Evidence of selling ideas and new features to various stakeholders • Organized and detail oriented person who is able to manage a variety of priorities with ease • Experience with Salesforce for managing account details, opportunities and contact records for your portfolio of customers
Benefits
• Extended health and dental coverage • Topped-up maternity and parental leave • Home office stipend • Optional virtual social events regularly to connect with colleagues • Annual in-person retreats with the full team
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