Customer Success Manager

2 days ago

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Description

• Manage the customer life cycle for our largest customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to your customers • Engage as a mentor across the wider Customer Success team • Serve as a key voice of our customers to our internal teams • Maintain impeccable records in our Customer Success software • Actively engage with customers to assess their priorities • Identify opportunities to further promote the Roomvo Platform • Be a customer advocate within our organization

Requirements

• At least 1 year of experience in Customer Success or Account Management role • Direct experience working with Enterprise customers • Ability to quickly learn and prioritize technically complex processes and tasks • Professional and comfortable engaging C-suite executives • Capability to manage tight deadlines • Comfortable in Google Workspace and Salesforce • Clear communication skills, both written and verbal • Experience in SaaS is a plus • Bonus asset: Fluency in a second language

Benefits

• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Your birthday is a day off!