Leap Tools
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
augmented reality • machine vision • technology • visualization • Javascript
Customer Success Manager
October 20, 2024
Leap Tools
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
augmented reality • machine vision • technology • visualization • Javascript
📋 Description
• Manage the customer life cycle for our largest customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to your customers • Engage as a mentor across the wider Customer Success team • Serve as a key voice of our customers to our internal teams • Maintain impeccable records in our Customer Success software • Actively engage with customers to assess their priorities • Identify opportunities to further promote the Roomvo Platform • Be a customer advocate within our organization
🎯 Requirements
• At least 1 year of experience in Customer Success or Account Management role • Direct experience working with Enterprise customers • Ability to quickly learn and prioritize technically complex processes and tasks • Professional and comfortable engaging C-suite executives • Capability to manage tight deadlines • Comfortable in Google Workspace and Salesforce • Clear communication skills, both written and verbal • Experience in SaaS is a plus • Bonus asset: Fluency in a second language
🏖️ Benefits
• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Your birthday is a day off!
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