Customer Success Manager

October 20

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Riverside.fm

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💰 $35M Series B on 2022-04

Description

• Manage the customer journeys of Riverside Business accounts: • Guide customer onboarding and facilitate a smooth implementation of Riverside Drive • adoption by building success plans with customers to help them realize the value of Riverside • Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers • Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts • Collaborate with product, support, and business teams to help solve problems and advocate for customer needs • Champion customer-centricity through collecting and sharing customer stories

Requirements

• At least 2 year of experience in customer success/ customer support in a SaaS environment. • Desire to work remotely in a fast-paced startup environment • Passion to apply your tech-savviness to learn Riverside’s product functionality • An ability to excel in achieving KPIs and targets • Strong verbal and written communication skills in English • Strong analytical and problem-solving skills • Ability to prioritize, organize, and execute multiple tasks with deadlines • Availability to work Eastern time zone business hours in the US • Advantage for: • Experience with G-Suite, Hubspot, Slack, and other web-based technologies • Video or audio technology background