2 days ago
β’ Manage the customer journeys of Riverside Business accounts: β’ Guide customer onboarding and facilitate a smooth implementation of Riverside Drive β’ adoption by building success plans with customers to help them realize the value of Riverside β’ Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers β’ Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts β’ Collaborate with product, support, and business teams to help solve problems and advocate for customer needs β’ Champion customer-centricity through collecting and sharing customer stories
β’ At least 2 year of experience in customer success/ customer support in a SaaS environment. β’ Desire to work remotely in a fast-paced startup environment β’ Passion to apply your tech-savviness to learn Riversideβs product functionality β’ An ability to excel in achieving KPIs and targets β’ Strong verbal and written communication skills in English β’ Strong analytical and problem-solving skills β’ Ability to prioritize, organize, and execute multiple tasks with deadlines β’ Availability to work Eastern time zone business hours in the US β’ Advantage for: β’ Experience with G-Suite, Hubspot, Slack, and other web-based technologies β’ Video or audio technology background
Apply Now2 days ago
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π¨π¦ Canada β Remote
π΅ $60k - $82.5k / year
π° $85M Series B on 2014-08
β° Full Time
βͺοΈ Entry-level
π’ Junior
π Customer Success