Customer Success Manager

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Riverside.fm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📱 Media

☁️ SaaS

🤖 Artificial Intelligence

💰 $35M Series B on 2022-04

Description

• About Riverside.fm • Riverside makes it easy to record remote podcasts and video interviews that look and sound like they were recorded in a million-dollar studio. • Since launching, we have experienced rapid growth and are trusted by customers including Spotify, the New York Times, LinkedIn, and Marvel. • We are a resourceful and growing team who are looking for top talent to join us and help shape the future of Riverside. • About this CSM Role • We are looking for a customer-obsessed, self-starting Customer Success Manager to manage a portfolio of our small to medium-sized business customers. • Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!

Requirements

• At least 2 year of experience in customer success/ customer support in a SaaS environment. • Desire to work remotely in a fast-paced startup environment • Passion to apply your tech-savviness to learn Riverside’s product functionality • An ability to excel in achieving KPIs and targets • Strong verbal and written communication skills in English • Strong analytical and problem-solving skills • Ability to prioritize, organize, and execute multiple tasks with deadlines • Availability to work Eastern time zone business hours in the US • Advantage for: Experience with G-Suite, Hubspot, Slack, and other web-based technologies • Video or audio technology background