Everbridge
Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging
Associate Customer Success Manager - Technical
2 days ago
Everbridge
Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging
Description
• The Associate Customer Success Manager is a key technical role within the Global Account Management and Customer Success Organization • Focused on driving adoption, advocacy and success of designated strategic product/solution/key customers • Leading to the achievement of retention and growth targets • As part of the Global Account Management team, CSMs are responsible for adoption and value realization • Customer satisfaction and success, and the ultimate retention of assigned key customers within strategic product segments • CSMs work cross-functionally as a “voice of the customer” to influence continued product enhancements • Serve as technical Subject Matter Experts to partner with Account Managers • Help curate and instill best practices, exhibit thought leadership, and drive programs centered on solution adoption • Play a critical part of the Everbridge world-class customer experience by establishing “Customers for Life.”
Requirements
• 3+ years in SaaS technical evangelical role • Strong experience in technical account management for large organizations • Ability to understand and demonstrate technical aspects of the product • Self-starter with a proven track record of driving retention and growth • Excellent problem-solving skills and ability to navigate challenging situations • Excellent organizational skills and situational fluency • Superior communications skills and demonstrated ability to communicate effectively • Ability to work independently with a high degree of integrity • Ability to thrive in fast-paced environments • Thick-skinned, resilient, customer-focused professional • Technical experience in agile deployment processes; CI/CD development; SaaS/cloud environments; REST Web Services; Java/JavaScript; ITIL/MIM/NOC/Incident processes; Ops Monitoring processes • Bachelor’s degree in IT or other related field
Benefits
• healthcare • dental care • mental health benefits • disability income benefits • life and AD&D insurance • retirement savings plan with employer match • paid time off
Apply NowSimilar Jobs
December 13
As a Customer Success Manager at Highspot, ensure customer satisfaction and drive product adoption through strong relationships.
🇨🇦 Canada – Remote
💵 $73.5k - $99.4k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
December 12
As an Educator Success Manager, support post-secondary institutions with real-world project experiences.
December 11
Join Traction Rec as a Customer Engagement Specialist to support technology adoption for our clients.
December 8
Help health professionals achieve success in their coaching businesses as a Client Success Manager.
December 4
Drive customer success as Customer Success Manager for SALUS's SaaS platform. Ensure customer adoption and retention in a remote role.