Customer Success Specialist

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EnsembleIQ

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Business Intelligence • Digital • Social • Event • Research

51 - 200 employees

Founded 2016

🤝 B2B

📱 Media

🛒 Retail

Description

• Join our team as a Customer Success Specialist where you will serve as the primary liaison between clients and internal teams. • Responsibilities include managing client relationships, collecting client material, and generating campaign reports. • This position will significantly contribute to fostering long-term client partnerships and driving business growth through proactive client satisfaction and strategic insights. • This role is ideal for someone who possesses strong organizational and communication skills and demonstrates the ability to prioritize tasks effectively in a fast-paced environment. • Act as a customer success liaison with clients, providing and committed to a white glove service focus. • Inspect sales orders to ensure they can be correctly executed and bring forward any issues to be resolved. • Collect all client material and confirm all material adheres to tech and creative specifications; support creative/technical related inquiries from clients. • Manage advertising specs and guidelines as new partners are added, and as company and product offerings evolve. • Maintain internal tracking/scheduling documents. • Client reporting: generate campaign reports in set intervals, apply data to customer-facing templates, and provide campaign analysis. • Partner with execution team to ensure digital media projects are carried out efficiently and effectively. • Support relationships and communicate effectively with sales, clients, ad agencies and vendors. • Demonstrate exceptional prioritization, organization and time management skills.

Requirements

• Successful completion of a post-secondary education in a related field • 2+ years of customer success experience in media, communications, or related field • Demonstrated passion for customer service excellence • Excellent project management and communication skills • Process driven, high attention to detail with the ability to manage multiple competing deadlines at a time • Proven ability to work in a fast-paced environment and successfully meet tight deadlines • Strong analytical and creative problem-solving skills • Demonstrated teamwork and collaboration in a professional setting • Knowledge of digital media execution platforms is an asset (CRM systems, Excel/Google Sheets, PowerPoint/Google Slides, digital ad flighting, webinars, email deployment, content management, marketing automation, social media)