Sophos
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
Customer Success Manager - Public Sector
6 days ago
Sophos
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
Description
• Sophos is a global leader in advanced security solutions that defeat cyberattacks. • The Customer Success Organization focuses on strategic customers, leading engagement throughout the customer lifecycle. • CSMs ensure satisfaction, maximize customer value, and identify upsell opportunities.
Requirements
• 3+ years’ experience in customer success roles, additional experience in customer support, sales, or business development is a plus. • Experience working with customers in the Public Sector in US and Canada. • Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers. • Experience in translating customer issues and needs into business or solution requirements. • Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans. • Excellent organizational skills and ability to establish milestones and keep project plans on task. • Understanding how organizations measure value and drive revenue with experience in recurring revenue sales models and renewal processes is an advantage. • Strong cybersecurity knowledge.
Benefits
• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing
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