Euna Solutions
Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency
Senior Customer Success Manager
4 days ago
Euna Solutions
Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency
Description
• Ensure B2B SaaS customers in the public sector achieve desired outcomes • Build strong, long-lasting relationships with key stakeholders • Collaborate with cross-functional teams for exceptional service • Lead customer meetings with a consultative approach • Design customer success plans to maximize product value • Monitor customer health indicators and respond to risks • Conduct live training webinars to demonstrate software functionality • Manage upsell opportunities in Salesforce
Requirements
• Bachelor's degree in business, communications, computer science, or related field • 5 + years of experience in customer success, customer support, or a related field • 2 + years of experience performing technical software demonstrations • 2 + years of experience working with public sector customers in a B2B SaaS environment • Understanding public sector finance, procurement or other key functional processes and regulations • 5 + years of experience in public sector with specific vertical experience such as working with Government, Higher Educations, K-12, Healthcare or Not for Profit organizations • Proven track record of developing and implementing successful customer experience strategies • Experience in project management, including the ability to manage multiple projects simultaneously • Proficient in Salesforce, Microsoft Office, CRM Ticketing tools and other relevant software applications • Experience in a startup or fast-paced environment • Technical aptitude and ability to learn software programs quickly and effectively • Skilled in software training and/or demonstration experience
Benefits
• Competitive wages • Wellness days • Community Engagement Committee • Flexible time and remote work • Benefits • Culture committee
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