Customer Success Manager

4 days ago

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Energy Exemplar

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Implementation Services • Support Services • Commercial Datasets • Research & Development • Stochastic Optimization

501 - 1000 employees

Founded 1999

⚡ Energy

☁️ SaaS

💰 Private Equity Round on 2017-10

Description

• Help engage, retain, enable and grow Energy Exemplar’s top tier customers • Act as the primary advocate for customers, guiding them along a simulation software journey • Responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk • Coordinate executive level success reviews with internal leadership, Solutions and Sales teams • Ensure smooth renewals through proactive customer engagement and knowledge of customer goals • Keep updated customer profiles within Salesforce with clear insight into customer’s health • Maintain customer engagement for each lifecycle stage within HubSpot • Manage renewal opportunities within Salesforce throughout the renewal lifecycle • Ensure Salesforce Customer Success dashboard is up-to-date for portfolio

Requirements

• BS in Business Management, Strategy, Economics, Communications, Electrical Engineering or equivalent • 4+ years experience in management consulting, technical account management, or enterprise software sales • Consistent record of achieving targets and goals, preferably in a sales setting • Proven capability in organizing executive level discussions • Significant customer-facing experience leading enterprise-type customers through business or technology transformations with large account/project management experience