Senior Customer Success Manager

January 1

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Cyara

WebsiteLinkedInAll Job Openings

IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Description

• Cyara is the leading Automated CX Assurance Platform provider, enhancing customer experience. • Seeking a Customer Success Manager to build relationships and maximize customer value. • Join a dynamic team passionate about delivering exceptional customer experiences.

Requirements

• 8+ years of experience in a Customer Success Role • Experience managing large, multinational accounts • Able to negotiate large, complex renewals • Confident in presenting to senior customer executives • Proven track record of meeting targets • Strong technical acumen • Strong analytical skills • Previous SaaS or telecoms experience preferred • Knowledge of testing, software development lifecycle desirable • Bachelor’s degree in a related discipline desirable

Benefits

• Flexible work environment • Competitive compensation • Family first atmosphere • Inclusive team culture • Continuous improvement focus