Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
Senior Customer Success Manager
January 1
Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
📋 Description
• Cyara is the leading Automated CX Assurance Platform provider, enhancing customer experience. • Seeking a Customer Success Manager to build relationships and maximize customer value. • Join a dynamic team passionate about delivering exceptional customer experiences.
🎯 Requirements
• 8+ years of experience in a Customer Success Role • Experience managing large, multinational accounts • Able to negotiate large, complex renewals • Confident in presenting to senior customer executives • Proven track record of meeting targets • Strong technical acumen • Strong analytical skills • Previous SaaS or telecoms experience preferred • Knowledge of testing, software development lifecycle desirable • Bachelor’s degree in a related discipline desirable
🏖️ Benefits
• Flexible work environment • Competitive compensation • Family first atmosphere • Inclusive team culture • Continuous improvement focus
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🇺🇸 United States – Remote
💵 $110k - $120k / year
💰 $60M Series B on 2021-06
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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