Senior Customer Success Manager

November 10

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SAP Business Workflow Solutions • Invoice Processing • ECM - Enterprise Content Management • Puchase to Pay • Managed Services

201 - 500 employees

Description

• Want to work as a Customer Success Manager on a small but growing team? • CSM’s support our customers as they transition from sales prospects to our product’s active users. • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed. • Present/Demo our solutions to customers. • Coordinate sales efforts for services and license revenues. • Prepare and submit sales contracts. • Drive product value. • Develop trusted advisor relationships with executive sponsors. • Prepare weekly and monthly reports.

Requirements

• 3-5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred) • Team spirit and the ability to take responsibility for tasks (Required) • Strong written and communication skills in English (Required) • The ability to adapt quickly (Preferred) • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required) • The ability to promote products and grow relationships (Preferred)

Benefits

• 401(k) • Medical, Dental, Vision, and Life insurance • Paid time off