Senior Customer Success Manager

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Bridging the gap between product builders and customers through automated customer feedback analysis

11 - 50

💰 $4.3M Seed Round on 2022-03

Description

• Driving positive business outcomes for our customers • Providing value to our customers that goes above and beyond what is currently possible within the product itself • Owning a full book of business from onboarding through activation and upsell • Being an advocate for our customers so that our product+engineering teams continue to build the right products for them • Only caring about vanity metrics like usage statistics or red/yellow/green statuses • Being strictly reactive and waiting for our customers to bring us problems • Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them

Requirements

• Have a strong sense of ownership and a desire to make an impact at an early stage startup • Be eager to learn and raise their hand to solve hard problems • Be excited about working on cutting edge AI applications to solve problems for the best companies in the world • Be excited to meet our customers in person • Go above and beyond whatever we could write in a job description

Benefits

• Autonomy and ownership of an early-stage startup! • Expected cash salary: $120,000 - $150,000 • Very competitive equity with friendly vesting period • Medical, Dental, and Vision Insurance. • Generous vacation policy. • Maternity and Paternity leaves.