Enterpret
Enterpret is a company focused on transforming customer feedback into actionable insights to drive product growth and customer satisfaction. It offers a platform that unifies unstructured customer feedback and builds AI models to deliver precise and granular insights. With a comprehensive approach to customer intelligence, Enterpret helps businesses centralize feedback, surface relevant insights, and integrate data from multiple sources, ultimately enabling companies to prioritize customer needs and drive product innovation. It serves notable customers like Canva, Notion, and Apollo, by helping them enhance customer experience and product strategy through real-time insights and data integration.
Senior Customer Success Manager
September 17, 2024
Enterpret
Enterpret is a company focused on transforming customer feedback into actionable insights to drive product growth and customer satisfaction. It offers a platform that unifies unstructured customer feedback and builds AI models to deliver precise and granular insights. With a comprehensive approach to customer intelligence, Enterpret helps businesses centralize feedback, surface relevant insights, and integrate data from multiple sources, ultimately enabling companies to prioritize customer needs and drive product innovation. It serves notable customers like Canva, Notion, and Apollo, by helping them enhance customer experience and product strategy through real-time insights and data integration.
📋 Description
• Driving positive business outcomes for our customers • Providing value to our customers that goes above and beyond what is currently possible within the product itself • Owning a full book of business from onboarding through activation and upsell • Being an advocate for our customers so that our product+engineering teams continue to build the right products for them • Only caring about vanity metrics like usage statistics or red/yellow/green statuses • Being strictly reactive and waiting for our customers to bring us problems • Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them
🎯 Requirements
• Have a strong sense of ownership and a desire to make an impact at an early stage startup • Be eager to learn and raise their hand to solve hard problems • Be excited about working on cutting edge AI applications to solve problems for the best companies in the world • Be excited to meet our customers in person • Go above and beyond whatever we could write in a job description
🏖️ Benefits
• Autonomy and ownership of an early-stage startup! • Expected cash salary: $120,000 - $150,000 • Very competitive equity with friendly vesting period • Medical, Dental, and Vision Insurance. • Generous vacation policy. • Maternity and Paternity leaves.
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