Customer Success Senior Manager

August 27

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Dynamo AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

📋 Compliance

🔐 Security

💰 $15.1M Series A on 2023-08

Description

• Build and lead Customer Success Team. • Customer Relationship Management. • Customer Onboarding and Adoption. • Customer Advocacy. • Retention and Growth Strategies. • Performance Management. • Cross-Functional Collaboration. • Continuous Improvement.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field. • At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment. • Strong understanding of customer success metrics and the ability to link them to business outcomes. • Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders. • Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting. • Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.