Senior Customer Success Manager

October 25

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TRACTIAN

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IIoT • AI • Maintenance • Machine Learning • Work Orders

51 - 200 employees

🏢 Enterprise

⚡ Energy

Description

• Customer at TRACTIAN • The Sales team is the driving factor behind revenue at Tractian. • We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. • Our Enterprise customers are comprised of Fortune 500 companies. • Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups. • We make sure that top performers are recognized and over-beating quota. • As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. • You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Requirements

• Business-driven mindset and customer facing experience; • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; • Experience in management of projects and small teams; • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. • Strong analytical and problem-solving skills, with a focus on continuous improvement. • Bachelor’s degree in Engineering or a related field. • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. • Valid driver's license with a good standing record.

Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.