TRACTIAN
TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.
IIoT • AI • Maintenance • Machine Learning • Work Orders
Senior Customer Success Manager
June 21, 2024
TRACTIAN
TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.
IIoT • AI • Maintenance • Machine Learning • Work Orders
📋 Description
• Manage relationships with key enterprise clients • Ensure successful implementation and adoption of solutions • Lead strategic discussions with clients • Analyze account health and identify expansion opportunities • Develop and maintain relationships with key stakeholders • Collaborate with technical team to meet client requirements • Ensure contract renewal and manage commercial negotiations
🎯 Requirements
• Bachelor’s degree in Engineering/related field or previous experience with Maintenance/Shop Floor • Extensive experience in customer success or account management, preferably with enterprise accounts • Proven ability to manage large-scale projects and implementations • Strong analytical skills and proficiency in reporting and account analysis • Excellent communication and relationship-building skills • Deep understanding of customer success metrics and strategies • Proficiency in HubSpot CRM or similar tools
🏖️ Benefits
• Competitive salary • Health insurance • Paid time off • Opportunities for career growth
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May 30, 2024
🇺🇸 United States – Remote
💰 $33M Private Equity Round on 2022-01
⏰ Full Time
🟠 Senior
🏆 Customer Success
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