Senior Customer Success Manager

September 29

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imagine.io

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3D • 3D images • 3D Technology • 3D Platform • 3D Product Images

51 - 200 employees

🥽 AR/VR

🤖 Artificial Intelligence

🛍️ eCommerce

Description

• Imagine.io is a leading provider of innovative 3D design solutions. • Responsible for executing a vision for customer success department. • Focus on driving product adoption, gross renewals, and net retention improvements. • Track record of scaling teams and driving customer experience strategy. • Create opportunities for upselling, referrals, and client engagement. • At least four years of client services experience preferred.

Requirements

• 4+ years of client service experience required. • 2+ years of home furnishings or interior design industry experience is an added advantage. • 2+ years of management experience required. • Experience growing and scaling a customer success team required. • Experience building new operational processes required. • Experience driving customer experience strategy development required.

Benefits

• Competitive salary and commission structure. • Comprehensive benefits package, including health and dental. • Opportunity for growth and advancement within a dynamic and innovative company. • Collaborative and supportive work environment.