Lead Customer Success Manager - Strategic

March 8

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Attentive

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Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. • Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. • Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. • Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson. • Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. • This role focuses on maximizing value, fostering growth, and ensuring long-term retention as a Lead Customer Success Manager.

🎯 Requirements

• 7+ years of Customer Success, Account Management, or related experience, ideally within a marketing or SaaS company. • Proven ability to manage and grow strategic customer relationships, ensuring retention and revenue expansion. • Expert in mapping customer KPIs to success strategies using Attentive’s product suite. • Strong negotiation and objection-handling skills, with the ability to craft mutually beneficial pricing and discounting strategies. • Experience leading executive engagements and influencing decision-makers at the highest levels. • Ability to navigate complex accounts, proactively address risks, and drive long-term commitments. • Deep understanding of omni-channel marketing, advertising technologies, and key industry trends. • Highly proficient with Salesforce, customer service platforms (e.g., Catalyst), and other relevant CRM tools. • Strong communication, presentation, and analytical skills.

🏖️ Benefits

• Competitive perks and benefits • Health & wellness • Equity