Enterprise Customer Success Manager

2 days ago

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Captiv8

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Combining data, influencer strategy, & social insights for impactful and measurable brand storytelling.

SaaS • Social Media • Marketing • Influencer Marketing • Advertising

51 - 200

Description

• Exceed and surpass retention targets by delivering outstanding service to our SaaS customers and facilitating seamless adoption of our platform. • Effectively convey our value proposition and strategically guide customers to align with their long-term objectives, promoting customer loyalty. • Establish your expertise by fostering high-value relationships with C-suite and marketing executives at key accounts through regular Business Reviews. • Proactively identify and capitalize on upsell and growth opportunities within your customer portfolio to unlock maximum account potential. • Develop and implement comprehensive account plans, enabling you to thoroughly understand each customer's business objectives and assess the impact of our services. • Collaborate closely with teams across Product, Support, Sales, Account Management, and Services to deliver on customer goals and enhance the overall customer experience. • Continuously analyze and leverage customer data to identify trends, opportunities, and areas for improvement. • Champion the voice of the customer, providing vital feedback to inform continuous improvement of our product and service offerings.

Requirements

• 5+ years of experience in customer-facing roles • Solid experience in increasing net retention and expanding business within Enterprise organizations • Proven success in Enterprise Client Success roles, with a preference for those with experience in influencer marketing or related fields • Exceptional communication and interpersonal skills, adept at building rapport with a diverse range of clients • Familiarity with the evolving marketing and media landscapes • Strong analytical abilities and data-driven decision-making skills • Demonstrated capacity to work effectively across cross-functional internal teams • Strategic thinking and problem-solving aptitude, able to identify both opportunities and risks • Ability to excel in a fast-paced, dynamic team environment while consistently achieving strong results • High level of organizational skills and the ability to work autonomously with minimal supervision in order to meet and exceed goals