Client Success Specialist

3 days ago

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Payabli

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If you’re a Software Company, you’re a Payments Company

11 - 50

💰 $4.1M Seed Round on 2022-04

Description

• Ensure our customers and partner needs are met. • Bridge any gaps between implementation and execution. • Be our partner advocate, educator and listening ear. • Assist in building out support processes. • Maintain customer records and changes. • Problem solve and troubleshoot client issues.

Requirements

• You're a great problem solver that loves “running to the fire”. • You have proven experience helping companies deliver client happiness. • You're proficient in Office products, Gmail, and have strong knowledge of Excel. • You possess very strong communication skills as well as email acumen. • You function well under pressure and are goal oriented. • You have previous experience working within the Payments Industry or broader Fintech industry and/or already possess a basic understanding of Payments. • You are familiar with SaaS support and working with technical teams.

Benefits

• Competitive base and strong upside potential. • Stock options with the potential to unlock more equity as we grow. • Flexible PTO and paid parental leave. • Medical, dental, & vision insurance401K, HSA, pre-tax savings programs. • Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.