Customer Success Manager

6 days ago

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Allergan Data Labs

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Allergan Data Labs is on a mission to transform the medical aesthetics business at Allergan Aesthetics, an AbbVie company (NYSE: ABBV), one of the largest pharmaceutical companies in the world$1. .$1

201 - 500

Description

• As Customer Success Manager, educate and empower business customers using Allē for Business suite. • Develop innovative solutions for complex customer issues and create communication plans. • Collaborate with teams to enhance customer support experience.

Requirements

• College diploma • 5-7 years' experience in a customer success, training or teaching capacity • Highly competent facilitation, interpersonal, and communication skills • Skilled at video conferencing including managing chat • Self-motivated and well-organized • Strong curiosity and always looking at ways to understand more • Advanced computer skills, specifically in tools such as Salesforce (or other major CRMs), Gainsight (or other CS tools), Microsoft and Google suite of products, chat and video conferencing tools • 1-2 years experience with LMS software • General knowledge of Allē and/or Aesthetics Industry a plus • Team player with the ability to build and sustain credibility with Allergan customers and internal teams • A great attitude and proven ability to be an effective collaborator • Must have the ability to work off standard hours, as required • Minimal travel <25%

Benefits

• Competitive salary. • Competitive annual bonus targets. • 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus). Plus additional company contribution. • RSU grants (Long Term Incentives) for approved roles. • Comprehensive medical, dental, vision and life insurance. • 17 paid holidays per year, including 3 floating holidays. • Annual Paid Time Off (PTO), with separate sick days. • 12 weeks paid Parental Leave. • Caregiver Leave. • Adoption and Surrogacy Assistance Plan. • Flexible workplace accommodations. • Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles. • Tuition reimbursement. • A MacBook Pro and accompanying hardware to do great work. • A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more. • Generous discounts on SkinMedica skin care products.