Customer Success Manager

September 20

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Amira Learning

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AI-powered reading coach on a mission to help ensure every child has the chance to become a reader.

51 - 200

Description

• Build strong relationships in K-12 education. • Onboard partner schools and drive usage of The Story of America. • Provide technical advice and feedback on product usage. • Communicate effectively with State Partners and districts. • Proactively mitigate customer issues and manage projects. • Collaborate with internal teams for implementation fidelity.

Requirements

• Bachelor’s degree, and/or relevant experience. • 3+ years of customer success experience - preferably in the Education SaaS industry. • Experience implementing software solutions, preferably in the Education SaaS industry. • Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets. • Great interpersonal, written and oral communication skills. • Preferred: Experience in education administration and/or a start-up organization. • Material (~25-30%) travel associated with this role.

Benefits

• Competitive Salary • Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Meaningful stock option ownership • Cutting-edge work • The opportunity to help children around the world reach their full potential