Customer Success Manager - Enterprise

September 20

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Attentive

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

•Take ownership of relationships with Enterprise clients and lead program strategy •Work as a trusted consultant advising on marketing strategy and best practices •Coordinate with Sales, Solutions Architects, and New Product Specialists to provide maximum client value •Responsible for revenue forecasting, understanding customer goals, and driving executive level relationships •Identify opportunities to expand the client's suite of Attentive products •Regularly present at client meetings and analyze customer usage for accurate forecasts •Contribute to the continued development of the Attentive Customer experience

Requirements

•3-5 years of CS or Account Management experience required (ideally from a MarTech company with SMS and/or email experience) •Strong understanding of growth and retention techniques and strategies •Demonstrate success in managing complex customer relationships, driving customer retention and expansion •Solutions-oriented mindset with excellent problem solving and analytical skills •Experience navigating complex work processes, tight timelines, and changing teams •Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization •Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools •Comfortable learning new software (for design, data management, and internal tools)