Customer Success Manager

September 19, 2024

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Enerex

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Enerex is a company that specializes in providing comprehensive software solutions for the retail energy market. Their suite of products includes energy brokerage management software, real-time communications platforms, channel and direct sales management tools, data exchange APIs, commission management solutions, and analytics platforms for retail energy providers. Enerex emphasizes data security and efficient data management, enabling brokers and suppliers to streamline their processes. By offering a purely technological solution without third-party biases, Enerex opens doors for retail energy businesses to increase efficiency and gain greater visibility into their operations. Their ISO-27001 certification further enhances the trust factor by ensuring data protection and security.

Energy Supplier CRM Solutions • Energy Broker CRM Solutions • Energy Customer Portal • Mobile based CRM solution • Energy Broker Management Tool

51 - 200 employees

⚡ Energy

☁️ SaaS

💰 $1M Debt Financing on 2022-05

📋 Description

• Our Customer Success Managers are empowered to own the entire post-sales process. • Taking over immediately after contract execution and leading our clients on an engaging customer journey. • The ideal candidate is nimble and able to adapt to conquer the task at hand. • One day may include answering Zendesk tickets, mapping client data, and conducting training – all before noon. • We provide the tools and training to make you that good. • Our technology ecosystem is built around Microsoft productivity tools: Teams, OneDrive, Office, etc. • With a good eye for good UI, our CSM’s help shape our products by listening to clients. • We then circle back with customer communications to celebrate new features and help our clients adopt best practices. • While we all have clients assigned specifically to us, let’s face it – we’re all better at some things than others. • We find our niches and gravitate to specialize in some areas. • Maybe you’ll find your groove doing CRM training, writing knowledge base articles, or putting the finishing touches on a new enhancement by doing some UI/UX review. • Our company motto of 'all for one and one for all' (#A4004A) guides us as we work together and capitalize on our strengths.

🎯 Requirements

• Can quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members. • Is friendly, outgoing, empathetic and customer-focused. • Has a team player mentality and the ability to gel with an established team. • Will take ownership of a project and see it through to completion, even with obstacles. • Is a self-starter with a strong work ethic and superior attention to detail. • Can work independently on multiple projects simultaneously with minimal direction. • Has excellent written, verbal and interpersonal communication skills.

🏖️ Benefits

• Work from your home office - potential for occasional marketing trip • Health Insurance - premium paid 100% for employee • Paid Time Off - 3 weeks + company holidays