Customer Success Manager
September 19
Description
• Our Customer Success Managers are empowered to own the entire post-sales process. • Taking over immediately after contract execution and leading our clients on an engaging customer journey. • The ideal candidate is nimble and able to adapt to conquer the task at hand. • One day may include answering Zendesk tickets, mapping client data, and conducting training – all before noon. • We provide the tools and training to make you that good. • Our technology ecosystem is built around Microsoft productivity tools: Teams, OneDrive, Office, etc. • With a good eye for good UI, our CSM’s help shape our products by listening to clients. • We then circle back with customer communications to celebrate new features and help our clients adopt best practices. • While we all have clients assigned specifically to us, let’s face it – we’re all better at some things than others. • We find our niches and gravitate to specialize in some areas. • Maybe you’ll find your groove doing CRM training, writing knowledge base articles, or putting the finishing touches on a new enhancement by doing some UI/UX review. • Our company motto of 'all for one and one for all' (#A4004A) guides us as we work together and capitalize on our strengths.
Requirements
• Can quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members. • Is friendly, outgoing, empathetic and customer-focused. • Has a team player mentality and the ability to gel with an established team. • Will take ownership of a project and see it through to completion, even with obstacles. • Is a self-starter with a strong work ethic and superior attention to detail. • Can work independently on multiple projects simultaneously with minimal direction. • Has excellent written, verbal and interpersonal communication skills.
Benefits
• Work from your home office - potential for occasional marketing trip • Health Insurance - premium paid 100% for employee • Paid Time Off - 3 weeks + company holidays
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💰 $25M Series E on 2022-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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