Cambium Learning Group
Cambium Learning Group is an education essentials company that focuses on providing essential elements for the success of education. Through a family of respected edtech brands, Cambium Learning Group delivers innovative solutions and experiences that educators find simple and reliable. The company leverages technology, including artificial intelligence and machine learning, to support teachers and students, creating a future of confident and successful education. Cambium Learning Group is committed to making every learning moment count by helping educators and students feel seen, valued, and supported.
at-risk and special student populations • reading intervention • math intervention • summer intervention • English language learners
Customer Success Manager
September 16, 2024
Cambium Learning Group
Cambium Learning Group is an education essentials company that focuses on providing essential elements for the success of education. Through a family of respected edtech brands, Cambium Learning Group delivers innovative solutions and experiences that educators find simple and reliable. The company leverages technology, including artificial intelligence and machine learning, to support teachers and students, creating a future of confident and successful education. Cambium Learning Group is committed to making every learning moment count by helping educators and students feel seen, valued, and supported.
at-risk and special student populations • reading intervention • math intervention • summer intervention • English language learners
📋 Description
• Coordinate, deliver, and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices, and complementary programs in use at the school • Analyze usage data and district account data to determine implementation status and identify customer needs • Proactively communicate implementation gaps to customer • Problem solve and offer solutions to address identified implementation gaps • Understand all facets of our programs and services – technical and operational, as well as internal systems and processes
🎯 Requirements
• Direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships • Elementary or secondary teaching and/or administrative experience, preferably with a background in literacy • Experience in the development and delivery of professional learning for K-12 educators and administrators • Experience with data-driven instruction and blended learning models • Experience inspiring others to action (leadership, fundraising, public service) • Highly adept with technology, and quick to learn new technologies and apply solutions
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🇺🇸 United States – Remote
💰 $90M Series C on 2020-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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