Customer Success Manager

September 16

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Cambium Learning Group

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at-risk and special student populations • reading intervention • math intervention • summer intervention • English language learners

501 - 1000

Description

• Coordinate, deliver, and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices, and complementary programs in use at the school • Analyze usage data and district account data to determine implementation status and identify customer needs • Proactively communicate implementation gaps to customer • Problem solve and offer solutions to address identified implementation gaps • Understand all facets of our programs and services – technical and operational, as well as internal systems and processes

Requirements

• Direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships • Elementary or secondary teaching and/or administrative experience, preferably with a background in literacy • Experience in the development and delivery of professional learning for K-12 educators and administrators • Experience with data-driven instruction and blended learning models • Experience inspiring others to action (leadership, fundraising, public service) • Highly adept with technology, and quick to learn new technologies and apply solutions