ControlUp
ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.
Microsoft • Citrix • AWS • Azure • VDI
Enterprise Customer Success Manager
February 14
ControlUp
ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.
Microsoft • Citrix • AWS • Azure • VDI
📋 Description
• ControlUp is a Digital Experience Monitoring and Optimization platform for IT admins. • Manage the post-sale relationship for top-tier accounts including Fortune 50 companies. • Be the primary contact for customer success and ROI improvement with ControlUp's products. • Guide senior IT professionals through customer lifecycle methodology. • Act as project manager to ensure successful technical implementations, pulling in necessary resources.
🎯 Requirements
• Experience in an EUC or similar software company • Startup / SaaS experience • Critical thinker, generally curious, problem solver • Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies • Positive attitude and very customer-centric; always willing to put the customers' needs first • Working knowledge of VDI – Citrix \ VMware virtualization solutions. • Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives • Some travel required • STRONG PREFERENCE to candidates in the Mountain West OR Midwest US
🏖️ Benefits
• Continuous learning and development opportunities • An agile, innovative, flexible, and fun work environment • Premium benefits - including medical, dental, vacation/holidays, company-matched 401(k) plan, etc.
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