Enterprise Customer Success Manager
September 20
Description
• Manage the post-sale relationship with top tier accounts • Act as a primary quarterback for customer issues • Ensure customer success and improved ROI using ControlUp products • Coordinate resources for effective implementation
Requirements
• Experience in an EUC or similar software company • Startup / SaaS experience • Critical thinker, generally curious, problem solver • Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies • Positive attitude and very customer-centric; always willing to put the customers' needs first • Working knowledge of VDI – Citrix VMware virtualization solutions. • Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives • Some travel required • STRONG PREFERENCE to candidates in Pacific & Mountain time zones
Benefits
• Continuous learning and development opportunities • An agile, innovative, flexible, and fun work environment • Premium benefits - including medical, dental, vacation/holidays, company-matched 401(k) plan, etc.
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