Strategic Customer Success Manager
October 19
Description
• Advocate for customers and consult on decarbonization strategy, ensuring maximum value delivery. • Build strong relationships with C-level and senior managers to understand their priorities and problems. • Manage a portfolio of Carbmee’s strategic customers as their trusted decarbonization advisor. • Help drive customer-centric product development and maximize revenue opportunities. • Ensure top-class execution and steering by managing multiple projects simultaneously. • Create transparency by advocating for customers to internal stakeholders in Product Management, Engineering, Marketing, and Sales. • Identify areas for improvement in the customer journey to create a world-class experience. • Lead post-sales engagement, retention, and growth of your customers partnered closely with Account Executives. • Support customers in creating strong narratives about their decarbonization journey.
Requirements
• Several years of experience working in management consultancy, or as an Enterprise Customer Success Manager at a fast-growing B2B tech start-up. • Experience working with large corporations and understanding how procurement organizations function. • Experience in the sustainability field and knowledge of climate reduction strategies and/or working with Automotive and Manufacturing industries is a big plus. • Excellent English and German skills, both written and spoken. • Performance-driven mindset combined with outstanding presentation and project management skills. • Ability to work well in diverse, hybrid teams and excitement to join our international team in Berlin, Munich, or remotely in Germany. • Passion for business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision.
Benefits
• Unique & Powerful Mission - join a fast-growing and ambitious tech company that is shaping the future of carbon management and fighting climate change. • Compensation & Rewards - a steep learning curve and ownership from day one. We offer an attractive compensation package including virtual stock options. • Health & Wellbeing - Urban Sports Club subscription to stay healthy & fit. 1:1 coaching sessions with Nilohealth for your mental well-being. • Carbmee Summer Fridays - you get every Friday in August off! • Flexibility & Work-Life Balance - a flexible hybrid or fully remote working culture with a lovely accessible office in Berlin-Mitte or in the center of Munich. • Learning & Development - €1,000 individual learning budget to learn and grow according to your development plans and personal aspirations. • Team Culture - our Transparency, Humility, and Accountability values create a unique and supportive working environment. Be part of a multinational, motivated team that thinks work should be fun! • Connection & Networking - Summer Offsite, Winter Party, and regular team events. We give you plenty of opportunities to connect with people, strengthen cross-functional relationships, and boost collaboration. • Trust & Transparency - monthly All-Hands Meetings, weekly update newsletters, and Founders Q&As. We keep you informed on current company numbers and goals.
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