Patient Retention Specialist

January 29

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Description

• Collaborate with the clinical team to enhance patient retention and conversion strategies. • Proactively reach out to patients who are at risk of exiting the program to address their concerns. • Leverage passion for cardiopulmonary rehabilitation, patient relationship skills, and sales expertise to demonstrate long-term benefits of our program to patients. • Deliver high quality care for patients going through our cardiac rehab program and our clinical studies. • Be knowledgeable of our different clinical programs, protocols, and policies. • Improve patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits. • Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program. • Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation. • Work collaboratively with our technology team to support a smooth experience for our patients and clients. • Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Requirements

• Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab. • Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets. • Proficiency in excel for data tracking • Great interpersonal skills that foster a caring environment for patients. • Diligence and organization with the ability to create and adhere to repeatable processes. • Ability to perform with little direction in a high-growth, early stage startup (ie self-driven). • Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred. • ACSM-CEP certification preferred. • Bonus Points: Sales or personal training experience Spanish language proficiency. Experience working in clinical studies. Remote work experience.

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