Technology Support Specialist
October 22
Description
• Provide technical support to patients and internal staff. • Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries. • Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues. • Assist with system updates, patches, and maintenance tasks to ensure system reliability and security. • Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up. • Provide user training and guidance on best practices for using systems, software, and equipment. • Support setup, maintenance, and troubleshooting of equipment. • Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements.
Requirements
• Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred). • 2+ years of experience in IT support, network administration, or a related field. • Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices. • Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments. • Strong understanding of data analysis and reviewing/interpreting automated system logs. • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs. • Ability to work independently and prioritize multiple tasks in a fast-paced environment. • Strong problem-solving and analytical skills.
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