Clinical Relationship Manager - West Coast
March 29
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💰 Account Manager
🗽 H1B Visa Sponsor
Description
• Develop and implement a comprehensive onboarding process to attract new practices. • Identify and address any challenges or barriers that may impede the onboarding process. • Build and nurture relationships with Principal Investigators (PIs), Sub-Investigators (Sub-Is), and other key stakeholders. • Identify expansion opportunities within the existing network of physicians and sites. • Communicate changes in protocols and processes to physicians and ensure their understanding and cooperation. • Monitor and maintain high standards of customer service across multiple country/region locations. • Coordinating the compensation process of cooperating doctors, • Address any customer concerns or issues promptly and effectively. • Continuously seek feedback from customers to identify areas for improvement. • Oversee the entire onboarding process for physicians and sites, from discovery to contracting. • Coordinate the execution of Master Investigator Services Agreements and Shared Services Agreements. • Develop and deliver training programs for new employees, both in the US and internationally, on Care Access onboarding and compensation processes. • Support new team members during the onboarding process, ensuring they have the necessary resources and information to excel in their roles. • Provide ongoing guidance and support to new team members as they integrate into their positions. • Arrange and conduct meetings with key stakeholders, such as existing and potential sites, PIs, GPs, Practice Nurses, Practice Managers, and Hospital Consultants. • Present and discuss study delivery plans, seeking agreement and commitment from decision makers. • Prepare accurate and timely reports and presentations on activities, results, and plans. • Present findings to internal and external stakeholders in a clear and concise manner. • Cooperate with internal stakeholders to deliver important information for study performance • Adhere to all regulatory requirements and internal standard operating procedures. • Maintain confidentiality in all aspects of the role and organization's activities.
Requirements
• Strong leadership background with a focus on meeting targets and delivering quality results. • Experience working in a highly regulated environment. • Excellent communication skills. • In-depth knowledge of the clinical research market and ability to adapt to changing business environments. • Proactive and able to work independently as well as within an international team. • Strong time management and prioritization abilities. • Excellent problem-solving skills. • Ability to multitask and thrive in a high-paced and pressure-filled environment. • Initiative-driven mindset for delivering exceptional customer experiences. • Intermediate/Advanced IT skills, including proficiency in Word, Excel, Outlook, and PowerPoint. • Minimum 2 years of experience in working with physicians • Minimum 1 year experience in the clinical trials industry • Basic knowledge of conducting clinical trials
Benefits
• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan
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