Care Access
A new vision for healthcare. Where clinical research is a patient care option.
rare diseases • pulmonology • oncology • decentralized • decentralized trials
201 - 500
IT Service Desk Administrator
August 29
Care Access
A new vision for healthcare. Where clinical research is a patient care option.
rare diseases • pulmonology • oncology • decentralized • decentralized trials
201 - 500
Description
• Participate in service desk support escalation – must be ready and willing to provide expert support at the tier 2-3 level. • Draft, document, and improve IT processes and workflows • Perform advanced troubleshooting to diagnose and resolve problems • Track requests in the ITSM ticketing system and assign/escalate appropriately • Participate in research, planning, implementation, and support of technical projects • Analyze and present reviews of incident, service request, and problem resolutions to management • Assist in configuring workstations for compliance, security, and performance • Fulfill hardware and software procurements within established limits. • Maintain endpoint maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity • Ensure security and privacy of data residing on computer systems • Identify computer or network equipment issues and recommend solutions where appropriate
Requirements
• 5+ years’ experience in an IT support or systems (or related) role • Proven experience as IT Support Representative or relevant position • Excellent diagnostic and problem-solving skills • Excellent communication ability • Excellent organizational and time-management skills • In depth understanding of diverse computer systems and networks • Solid working knowledge of internet security and data privacy principles • Working knowledge of HIPAA and GCP regulations • Degree in Information Systems, Computer Science, engineering, or relevant field • 3+ year of experience with enterprise customers, preferably as an SME • Relevant certifications will be an advantage (e.g., CompTIA, Microsoft)
Benefits
• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan
Apply NowSimilar Jobs
August 28
Manage warranty claims and ensure compliance for an auto warranty claims management company.
August 28
Process and manage warranty claims for numerous automotive manufacturers.
August 28
SC&A, Inc.
51 - 200
Provide leadership and technical support for GIS platforms across the company.
August 28
OVME Aesthetics
201 - 500
Oversee the Zenoti POS System's implementation, maintenance, and optimization for future growth.
August 27
Manage warranty claims for automotive dealers ensuring compliance with manufacturers' policies.