Customer Success Representative
Yesterday
Description
• About the role • We’re looking for you—A self-starter. A go-getter. Someone that’s passionate about farmers. Someone who sees their success as your success. This is your chance to be part of a positive disruption in the farming industry, directly shaping how Halter’s technology is used on farms across the Clutha District (Gore / Balclutha / Milton etc). • Imagine looking back in a few years, knowing you played a key role in transforming farming. You’ll be part of the team that helped farmers move beyond 3 am alarms to get cows in, putting up fences, measuring pasture, or detecting heats. You’ll be guiding them into a new era of farming efficiency and sustainability, making sure they extract every bit of value from Halter. • You will find yourself on the road most days, deeply understanding a farmer's goals and ambitions, then helping them utilise Halter to achieve them. You won’t always find a playbook, that’s the nature of paving a new industry. You’ll be engaging with the top industry experts in your region, helping educate and build relationships with Vets, Consultants and bankers alike. You’ll also be critical in growing Halter’s impact within the region, sourcing leads and finding opportunities to expand across existing farms. • You’ll be part of an extremely driven and enthusiastic broader NZ customer team, that holds responsibility for growing and retaining our NZ farmer base, with a number of other reps locally based to support you every step of the way. • Could this be your next adventure? If you care deeply about farmers and their success, if you thrive under pressure and stay cool when challenges arise, this could be the perfect fit. You’re someone who takes pride in delivering a world-class customer experience and won’t settle for anything less. Building strong, authentic relationships with farmers will be second nature to you—you’ll understand their needs and help them reach their goals with Halter’s cutting-edge technology. You’re eager to make a real impact, always ready to take initiative and turn your ideas into action. • This won’t be the easiest role you’ve ever had, but it could be the most fulfilling and impactful work of your career. • Location: This candidate would ideally be based around the Clutha District (Gore / Balclutha / Milton etc.). Frequent travel is required to meet with farmers daily.
Requirements
• You have a phenomenal attitude and thrive on being a team player who consistently overcomes challenges. • You value working with high-performing teams and want to be a part of a great culture. • You’re the person who walks toward pressure, excited by hard problems. • You’ve had experience in customer success and or account management especially in managing high-stakes accounts and building relationships with diverse groups of people. We are looking at candidates at all levels of experience for this role. • You’re an innovative thinker with a proven track record of implementing solutions that deliver exceptional customer outcomes. • You’re data-driven and understand the nuances of managing customer touchpoints and driving success. • If you have experience in the agricultural sector, that’s a big bonus—but it’s not a dealbreaker. • You thrive in a dynamic, fast-paced environment and love working with a high degree of autonomy. • You’re hungry for success and personal growth, ready to evolve quickly alongside a world-class team. • You’re not just applying for a job—you’re here because you want to make a lasting impact on the future of farming and be part of something truly revolutionary.
Benefits
• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. • We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. • Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. • Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
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