Customer Support Associate

October 22

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cargo.one

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Description

• Supporting our customers and partner airlines through email, live chat and phone. • Building relationships with our customers and partners. • Advocating for our customers and being their voice inside our organisation. • Working closely with the Product and Airline Partnerships teams to improve the user experience. • Contributing to the continuous development of our customer support function.

Requirements

• Has a service mindset, is empathetic and knows how to listen. • Has a positive attitude and knows how to navigate their way even in situations of uncertainty. • Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy. • Has previous experience working in contact center environments. • Is willing to learn and open to accepting feedback, generously giving their own in return. • Is a team player and is comfortable building relationships with peers, customers and partners. • Nice to haves: • Experience with knowledge management. • Experience in data analytics and reporting, to help us look into our numbers and improve processes.

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date. • Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. • Unlimited co-working options through our partner desana all around the world. • Mindsurance: premium digital mental health care for remote teams. • 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves. • Permanent full-time employment through our partner Remote.com.