Remote Bilingual Customer Service Representative, Spanish/English

February 20

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $19 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Carrie Rikon & Associates, LLC

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Carrie Rikon & Associates, LLC is a New York City-based, woman-owned staffing agency specializing in temporary, temporary to permanent, and permanent placements across a wide range of industries. The firm offers a personalized recruiting service with a single point of contact, ensuring efficient and genuine communication. Their expertise spans various sectors including legal, accounting and finance, medical and pharmacy, office support, consumer products, manufacturing, warehouse and construction, technology, creative, entertainment and hospitality, real estate, insurance, non-profit, energy resources, retail, and executive search. Carrie Rikon & Associates is dedicated to finding tailored talent leadership solutions that align with clients' company cultures.

1 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

📋 Description

• As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. • You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. • Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs. • Support members in filing claims, setting up direct deposits, and issuing new vendor cards. • Update and maintain member demographic information across internal and external systems. • Capture and advise on plan elections, aiding employees in understanding and utilizing their benefits fully. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution. • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries. • Participate in outreach campaigns, fostering strong relationships with our clients and their employees.

🎯 Requirements

• Exceptional communication skills, with the ability to clearly and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and related products/services. • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. • A team player who thrives in collaborative environments but can also work independently.

🏖️ Benefits

• Competitive salary + benefits • Opportunities for professional growth and development within a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.