Patient Care Operations Specialist
October 9
🇺🇸 United States – Remote
💵 $50k - $60k / year
⏰ Full Time
🟢 Junior
⚙️ Operations
🚫👨🎓 No degree required
Description
• Own patient travel at Carrum. • Analyze travel workflows and make suggestions to improve efficiency and effectiveness. • Assist with new client and new provider onboarding and ensure that workflows are updated to account for any necessary changes. • Evangelize standardization and simplification whenever possible and help ensure best practices are followed by your peers on the Patient Care Team. • Work cross-functionally with your peers in the Patient Care, Client Success, and Provider Operations teams to solve problems and respond to their needs as it pertains to patient travel. • Own processing and execution for other critical patient tasks.
Requirements
• 2 years of experience in roles that work with patients or end-users of digital health platforms • Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity • The ability to cut through the noise of a fast-paced start-up environment and affect real change that impacts your direct reports and the patients that rely on them • Appropriately handle confidential information and adhere to HIPAA requirements • Excellent verbal and written communication skills and an ability to communicate with a variety of stakeholders • Strong “patient first” values • Data-driven and analytical skills; able to effectively analyze and communicate data to drive high-value, actionable insights, and lead your team • Experience handling aggressive deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment • Experience with self-funded employer benefit plans and an understanding of healthcare bundled payment models are both serious pluses • An entrepreneurial spirit, creative problem-solving, and innovative thinking • A natural self-starter who is comfortable working independently
Benefits
• Stock option plan • Flexible schedules and remote work • Chicago and San Francisco offices available • Self-managed vacation days, within reason • Paid parental leave • Health, vision, and dental insurance • 401K retirement plan
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