casavi GmbH
Property Management Software • Software-as-a-Service • Customer Portal • Digital Property Management • PropTech
Technical Support Manager
October 25
casavi GmbH
Property Management Software • Software-as-a-Service • Customer Portal • Digital Property Management • PropTech
Description
• Interface between customers and internal teams • Answer complex product questions via phone and ticket system • Resolve concerns according to KPIs • Part of a cross-functional team driving software development • Test bugs, new features, and review solutions
Requirements
• At least 2 years of professional experience in technical customer support • Completed apprenticeship specialising in IT or outstanding IT affinity • Experience with ticket management tools like Jira and CRM tools like Salesforce • SQL knowledge is a plus • Excellent communication skills in German (C2) and English (C1)
Benefits
• Flexible & hybrid working • 60 days workation per year in the EU & 2 days social leave • Company events & sports offers • Corporate benefits • Company pension scheme • Childcare allowance • EGYM Wellpass membership discount • Diverse development opportunities and a continuing education budget
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