Senior Technical Support Engineer

2 days ago

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CAST AI

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AI-driven Kubernetes automation platform. Saves 60%+ of your AWS, GCP, Azure cloud native compute bill.

cloud computing • AWS • cost optimization • Azure • multi cloud

51 - 200

Description

• CAST AI is looking for a Senior Technical Support Engineer specializing in Kubernetes • Act as the go-to CAST AI expert, offering comprehensive technical support to customers • Collaborate directly with customers to troubleshoot and diagnose complex technical issues • Take ownership of customer issues and manage them from initiation to resolution • Contribute to the internal knowledge base by documenting best practices • Mentor and guide junior team members, helping them grow their skills • Participate in an on-call rotation, providing critical after-hours support.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field • 3-5 years of hands-on experience in Kubernetes administration and troubleshooting • Excellent understanding of Linux/Unix fundamentals • Hands-on experience with at least one major public cloud provider (AWS, Azure, GCP) • Strong problem-solving skills and technical understanding • Excellent communication abilities.

Benefits

• Remote role that offers flexibility to work from any location (you have to be able to work Philippines Standard time zone) • Team of highly skilled professionals to work with and learn from • Impact and visibility • Monthly salary depending on the level of experience • Short feedback loop • Skin in the game • 10% time to focus on self-improvement or personal projects.