Faculty Support Manager

March 18

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Catalyst Education

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Catalyst Education is a company focused on enhancing educational experiences by providing innovative digital teaching and learning software specifically designed for laboratory courses in chemistry and biology. Their platform, Labflow, facilitates hands-on experimental learning with pre-lab preparations, post-lab coaching, and effective course management tools that support educators in various settings, including in-person, hybrid, and online formats. Catalyst Education aims to streamline course administration while improving learning outcomes for both students and instructors across numerous educational institutions.

Online Learning • Chemistry • Educational Technologies • Custom Publishing • STEM

11 - 50 employees

Founded 2018

📚 Education

☁️ SaaS

🔬 Science

💰 Non Equity Assistance on 2019-09

📋 Description

• The Faculty Success Manager (FSM) is responsible for cultivating and maintaining strong relationships within faculty partners through collaboration and support of innovative curriculum development. • FSMs help troubleshoot usage of Labflow, a lab-focused learning platform, and coach faculty towards best practices to ensure students have a great learning experience. • FSMs manage a pipeline of renewal business supporting overall company health. • The FSM works closely with our faculty alongside the sales and product team as the “voice of instructors” - guiding future product development. • Nurture our Faculty Relationships: Build relationships with faculty partners through collaboration around curriculum design, troubleshooting, and other support while maintaining a student-focused attitude. • Serving as a strategic partner, offering expert advice and recommendations that are specifically tailored to advance the faculty’s unique pedagogical goals for their course. • Tailor learning software content to align with the faculty's educational objectives. • Provide consistent support in course management and timely content adjustments. • Assist faculty with course management and adjustments to course content each term. • Train faculty, teaching assistants and offer continual support each term. • Grow and maintain positive faculty relationships through meetings, calls, consistent follow-up and proactive outreach. • Work with faculty to ensure they are effectively leveraging new features of Labflow and supporting faculty in new challenges that may arise in their department. • Spearhead platform renewal efforts and recognize and report renewal business that may be at risk. • Maintain a revenue base by managing account retention and renewal processes. • Aid in expanding the use of Catalyst Education’s platform to additional courses at a given university. • Aid in upsell and expansion opportunities through consultative conversations about instructor needs. • Shape our Content & Product: Share internally innovative applications of Labflow to inform best practices to respond to common challenges across universities. • Partner with the Product Team in content creation and feature enhancement by being the “voice of the instructor” in internal conversations. • Author new question content, reviews and critiques other content author’s or media scriptwriter’s work. • Occasionally assist more deeply in content development as needed. • Be a faculty advocate while capturing faculty feedback and reporting requests to Product Management and Development. • Report internally on trends in goals or challenges from partner schools. • Develop and share best practices with internal and external team members to continually improve the quality, effectiveness, and efficiency of our processes.

🎯 Requirements

• Empathy • Respect • Growth • Passion for education and learning • Adaptivity/Flexibility in a quickly growing environment • Innovative and creative mindset • Proficient in problem-solving and analysis • Strong teamwork and interpersonal skills • Ability to multitask and prioritize in a dynamic environment • High standards of professionalism and a service-driven attitude • Exceptional communication, both written and verbal • Proven experience in educational content creation and curriculum development • Familiar with best practices for instructional design • Comfort in business outreach

🏖️ Benefits

• Health/dental/vision insurance: Yes • Retirement (401k) plan with Company match: Yes