CBREX
CBREX is the world’s largest recruiting agency marketplace providing a platform for companies to access pre-screened talent at scale. The platform leverages AI technology to streamline the resume screening process and enhance recruitment efficiency. By consolidating multiple recruiting agencies onto a single platform, CBREX facilitates enhanced vendor management and global talent sourcing, enabling companies to fill both full-time and contract positions across various industries more effectively.
B2B marketplace • AI-powered RPO • International Hiring • Recruit Tech • Hiring
Customer Service Representative, German speaker
February 28
CBREX
CBREX is the world’s largest recruiting agency marketplace providing a platform for companies to access pre-screened talent at scale. The platform leverages AI technology to streamline the resume screening process and enhance recruitment efficiency. By consolidating multiple recruiting agencies onto a single platform, CBREX facilitates enhanced vendor management and global talent sourcing, enabling companies to fill both full-time and contract positions across various industries more effectively.
B2B marketplace • AI-powered RPO • International Hiring • Recruit Tech • Hiring
📋 Description
• Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. • You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues. • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned). • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews) channels. • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. • Respond to inbound customer requests, document relevant case information.
🎯 Requirements
• Native level of German (C1-C2 level) • Fluency in English (at least B2 level) • Outstanding communication skills • Good typing and computer skills (MS Office applications) • Ability to explain complex concepts clearly • Organizational, decision-making, and analytical skills • Team player with a positive attitude • High school diploma or equivalent • Previous experience in customer service is an advantage, but not required • Availability to work on rotational shifts
🏖️ Benefits
• Health and Life Insurance • Transport allowance • Meal allowance!
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