Cross Border Talents
Cross Border Talents is a recruitment company specializing in connecting businesses with top talent across borders. They focus on international hiring and provide solutions for companies looking to access and hire skilled professionals from around the world.
Skills shortage • Staffing • Recruitment • Employment • engineering
Multilingual Customer Service Officer - German, Italian
March 29
Cross Border Talents
Cross Border Talents is a recruitment company specializing in connecting businesses with top talent across borders. They focus on international hiring and provide solutions for companies looking to access and hire skilled professionals from around the world.
Skills shortage • Staffing • Recruitment • Employment • engineering
📋 Description
• Deliver exceptional customer service in German or Italian via phone, email, and chat • Resolve customer inquiries, issues, and complaints quickly and professionally, ensuring customer satisfaction • Work closely with various teams to provide effective and timely solutions to customers' needs • Document customer interactions accurately and follow up to ensure full resolution of any outstanding issues • Provide valuable feedback to improve customer service processes and enhance the customer experience • Be the go-to expert for customer queries, offering clear, helpful, and informative responses.
🎯 Requirements
• Fluent in German or Italian (both written and spoken) • Proficiency in English is also required for internal communication • Previous experience in customer service and sales mandatory • You have a positive attitude , a solution-focused mindset , and the ability to handle challenges with care and professionalism • Comfortable using CRM systems and other customer service tools to assist customers efficiently • You enjoy working in a collaborative environment and are committed to contributing to team success.
🏖️ Benefits
• Competitive salary along with great benefits, including meal and transport allowances • Health insurance to keep you covered and healthy • A multicultural and dynamic work environment where you will collaborate with colleagues from all around the world • Career growth opportunities within a rapidly expanding international company • A supportive and inclusive team , where your contributions are valued and your ideas make an impact.
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